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Refund policy

Returns

Our change‑of‑mind return period lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a change‑of‑mind refund or exchange.

This 30‑day window applies only to change‑of‑mind requests.
Your rights under the Australian Consumer Law (ACL) still apply to faulty items beyond this period (see “Faulty Items” below).

To be eligible for a change‑of‑mind return:

  • The item must be unused, unopened, and in the same condition that you received it.
  • It must be in the original packaging.
  • You must provide a receipt or proof of purchase.
  • Customers are responsible for all shipping costs for change‑of‑mind returns.
Items NOT eligible for change‑of‑mind returns
  • Clearance / Final Sale items
  • Opened or used:
    • inks, ink pads, paints, mediums, sprays
    • adhesives or glues
    • pens, markers
    • cutting blades
    • embellishments or mixed media
  • Opened or altered paper/cardstock
  • Downloadable or digital products
  • Gift cards
  • Custom orders (if applicable)
Sale items
  • Sale items may be returned only if faulty.
  • Refunds will be issued at the price paid, not the original full price.
Preventing refund price‑manipulation

To ensure fairness to all customers:
Returning a full‑priced item for a refund in order to repurchase the same item at a later sale price (within 14 days) is not permitted, unless the product is faulty.
This is not considered a genuine change of mind.

 

Faulty Items (ACL – Australian Consumer Law)

If your item is faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law, regardless of the 30‑day period.

Reasonable time to report faults

Under ACL, faulty items must be reported within a reasonable timeframe, which depends on the nature and expected lifespan of the product.

To make this fair and clear:

Durable, higher‑value items (e.g., die‑cutting machine)

  • Have a longer reasonable window for reporting faults.
  • Claims may be accepted well beyond 30 days.

Mid‑range durable tools (scissors, trimmers, score tools)

  • Must be reported within a reasonable period after purchase, taking normal wear into account.

Consumables (short‑lifespan items)

Claims must be made shortly after purchase.
Consumables include:

  • ink pads
  • paints, mediums, sprays
  • adhesives, glues, tapes
  • pens, markers
  • blending tools
  • cutting blades
    Consumables showing normal wear, drying, expiry, or extended use are not considered faulty.

Timeframe for damage‑in‑transit claims

Please notify us within 7 days of delivery (with photos) if the item arrives damaged or incorrect.

Shipping for faulty items

If your product is faulty, incorrectly shipped, or damaged in transit:

  • Paper Flourish will cover all return shipping costs.

We may request photos, videos, or additional information to help assess the fault.

 

Do Not Return Items to the Manufacturer

All returns must be sent to Paper Flourish directly.

 

 

Partial Refunds (if applicable)

Partial refunds may be granted for:

  • Items not in original condition (not due to our error)
  • Items returned outside the 30‑day change‑of‑mind window (ACL remedies still apply based on assessment)
  • Items missing parts not due to our error

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original method of payment.
  • Bank/credit card processing times may vary.

Late or Missing Refunds (if applicable)

If you haven’t received your refund after receiving an approval email:

  1. Check your bank account again.
  2. Contact your credit card company.
  3. Contact your bank (processing delays are common).

If you still have not received your refund, contact us at admin@paperflourish.com.au.

Sale Items

  • Only regular-priced items may be refunded due to change of mind.
  • Sale items may be refunded only if faulty, and refunds will be issued at the price paid.

Exchanges (if applicable)

We replace items only if they are defective, damaged, or incorrect.

To request an exchange, email admin@paperflourish.com.au and send your item to:
Paper Flourish
PO Box 241
Nairne SA 5252
Australia

Gifts

If the item was marked as a gift and shipped directly to you, you may receive a gift credit for the value of your return.

If the gift was sent to the purchaser first, we will issue the refund to the gift giver.

Shipping

Change of Mind

  • Customers must pay all return postage.
  • Return postage is non‑refundable for change‑of‑mind returns.

Faulty or Incorrect Items

  • Paper Flourish covers all return postage costs.
  • No restocking fees or postage deductions apply.

Return Address

Paper Flourish
PO Box 241
Nairne SA 5252
Australia

For items valued over $75, we recommend using a trackable delivery service or purchasing shipping insurance.
We cannot guarantee receipt of items returned without tracking.